This Privacy Policy explains how JAYANT KE GUIDES ("we", "us", "our") collects, uses, and protects information when you use our mobile app and/or website (together, the "Service"). By using the Service, you agree to the collection and use of information as described here.
Account information: your name, email address, mobile number, and password/OTP verification, collected when you register or sign in.
Payment information: when you purchase a course or plan, payments are processed by Razorpay, our payment gateway partner. We receive confirmation of a successful payment and a transaction reference — we do not collect or store your card, UPI, or bank account details ourselves; that is handled entirely by Razorpay under its own security standards.
Learning activity: the courses, tests, and study material you access, your test scores and attempts, video/content watch progress, and any doubts/messages you send through the app.
Device and push-notification data: a device push token (via Firebase Cloud Messaging) so we can send you class reminders, test alerts, and announcements. The app requests only Internet access and Notification permission on Android — it does not request camera, microphone, contacts, location, or storage access.
Usage data: basic technical information such as app version, device type, and crash/error logs, used only to keep the Service working reliably.
We do not sell your personal information to anyone. We share information only with the service providers needed to run the Service on our behalf, specifically: Razorpay (payment processing), Firebase/Google (push notifications and crash reporting), and our cloud storage/video-hosting provider (to securely store and stream course content). These providers only receive the minimum data needed to perform their function and are not permitted to use it for their own marketing purposes. We may also disclose information if required by law or to protect the rights, safety, or property of JAYANT KE GUIDES or our students.
Your information is stored on secure cloud servers with access restricted to authorized personnel only. We use industry-standard measures (encrypted connections, access controls) to protect your data, though no method of electronic storage or transmission is 100% secure.
We retain your account and learning data for as long as your account is active, so you can keep accessing your purchased courses and history. Payment records are retained for the period required under applicable tax and accounting laws even after an account is deleted.
You may request deletion of your account and associated personal data at any time by contacting JAYANT KE GUIDES through the app's support/doubt section, or via the contact details below. Once verified, we will delete your account information within a reasonable time, except for records we are legally required to retain (such as payment/transaction records for tax compliance) or data needed to resolve disputes.
The Service is intended for students preparing for exams and may be used by minors under the supervision of a parent/guardian or through an account created by a parent/guardian. We do not knowingly collect more information from a child than is necessary to provide the educational Service.
You may request access to, correction of, or deletion of your personal information, or ask us questions about how it is used, at any time using the contact details below.
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last updated" date.
If you have any questions about this Privacy Policy or wish to exercise your rights above, please contact JAYANT KE GUIDES directly through the app or the contact details on our website.